YOUR SPA EXPERIENCE

Treatment Selection

We are happy to help you plan the perfect spa experience based on your desires. To ensure availability please reserve your services as far in advance as possible. You may call our number from the US at +52 661-613-2523 or locally at 661-613-2523 or you can email us from our reservation page.

Arrival Time

Please arrive 15 minutes prior to your appointment to allow yourself time to change into your robe and spa slippers provided for your comfort. Come 30 minutes prior to your appointment time if you would like to begin your journey of relaxation with a complimentary aromatherapy Lavender Sauna or Steam. Note: we do not keep the heated rooms on at all times to save energy. Please let us know ahead of time if you plan on using either the sauna or steam room so that we can have it ready when you arrive.

Late Arrivals

Your appointment is reserved exclusively for you. In order to honor all of our guest’s spa experience, you will receive only the remaining time of your appointment.

Clothing Options

While most guests are unclothed during their treatments, we respect your modesty preferences. Your body will be appropriately draped throughout your treatment.

We have an aromatherapy sauna and steam room for the use of our guests. You may disrobe to your own comfort level of course but we suggest you bring a bathing suit or beach towel as the heated rooms are co-ed.

Cancellation Policy

Should you need to cancel or reschedule your appointment, please notify us 4 hours in advance (24 hours for spa packages) to avoid being charged. No-shows will be charged for the full service or package.

Age Restriction

Spa Ventana al Mar is designed to be an environment of relaxation and nurturing. We ask that you not bring children under the age of 12 years of age to the spa.

Cell Phones and Pagers

To keep the calming and nurturing environment we ask that you turn off cell phones or pagers while you are at the spa.

Our Commitment to Service and Your Comfort

The staff and Spa Ventana al Mar is here to provide you with an amazing, relaxing, and pampering spa experience.  Please let us know if the pressure of your massage needs to be adjusted at any time during your treatment. If you would like the music volume or the temperature of the room adjusted, try to let us know prior to your treatment as we will need to leave the treatment room to make the adjustment. Do not hesitate to tell us anything else we can do to enhance your experience at our spa. We want you to leave totally satisfied.

Pricing

All pricing is in the local currency the Mexican Peso. You may pay in US dollars. The exchange rate will be calculated at check out or when you purchase a gift certificate.

Prices include local taxes and fresh fruit in the changing area.

Pricing does not include gratuities.